About us

Frequently Asked Questions

How can I access support from your service?

You can access the free support from our service by telephone, face to face, email or post. Please see the refer yourself page for more details

Do I need to live in Wakefield to access support?

If you are aged 16 years or older and are registered with a GP surgery in the Wakefield District, you can access our services.

How do I know if it’s right for me?

If you are feeling anxious, stressed, worried or low, then please contact us on 01924 234 860 or email by completing our contact form.

I have work and other commitments. When can I come and see you?

We are open 8.00am until 8.00pm Monday to Friday and 9.00am to 4.00pm on Saturday and have some appointments on Sundays. Depending on the therapy you receive we will be as flexible as possible to ensure minimum disruption to your commitments, however the more flexible you can be the quicker you may be seen as our evening and weekend appointments are very popular.

Will I have any choice over who I speak to?

We have a good mix of therapists from all demographics and we want to make you feel as comfortable as possible. If you have any preferences with regard to who you would like to speak to, please let the clinician who takes your referral know.

How long will I wait to be seen?

We try to see everyone as quickly as possible. However, there are waiting times for some of help we offer, which will vary depending on the treatment you are having, changing demand on the service and how flexible you are around your appointment times and locations. We do have regular group and workshop options which you can access as soon as you have been assessed. If you are currently waiting and would like an idea of how long it will be until you are seen, please ring or email us and we should be able to help with your query.

I have a loved one who is struggling with their mood – how can I get them some help?

As we are a Primary Care service, we do require all potential clients to refer themselves. However if they give us their consent to speak with you, you can support them making a referral. Whilst we do not accept referrals from friends or family members on behalf of a loved one without speaking to the individual first, we are happy to provide you with advice, support and leaflets regarding encouraging your loved one to seek support themselves. See the page on Supporting a loved one on how you can support you loved one and how you can also look after your own wellbeing.

What if I don’t get on with my therapist or the type of therapy I am receiving?

There may be times during therapy when you are distressed and you feel therapy is not helping you. We encourage you to talk about these difficulties rather than ending therapy. This will give you an opportunity to understand and resolve your distress. If you do not feel comfortable with this, please contact us and ask to speak to a Team Leader who can discuss a change of therapist or therapy option if needed. It is important that you are able to connect with your therapist.