Thursday 26 March
We wanted to provide an update on how we’re responding to the challenges of coronavirus (COVID-19) and how we are ensuring we continue to provide the best possible service to you at this difficult time. We are following the latest government advice and have already taken a range of steps to maintain our service to you.
How our service is affected
We are committed to continuing to be here and available for those requiring our support. However we have had to adapt our service delivery in line with the government advice to protect both people we support and our staff.
We have therefore taken the decision to suspend all of our groups and workshops for the foreseeable future with immediate effect. Our current face to face offer will be replaced by telephone therapy and we are contacting all clients affected by this change.
Frequently asked questions
1) Can I still refer to this service?
Yes, we are continuing to accept new referrals. However we would ask that where possible these referrals are made online via our website as our phone lines are currently very busy.
2) How will the service be affected?
All of our healthy living workshops and treatment groups have been suspended for the foreseeable future. This is in line with current government guidelines regarding social distancing. We will continue to monitor the situation and amend our service delivery in line with this.
However, we are continuing to take referrals, complete screening assessments and continue with our delivery of treatment interventions via the telephone.
Unfortunately, there may be an impact on our waiting times as a result of the suspension of group work but we will do our best to let people know what the impact will be for them and what support is available for them whilst they wait.
3) How will my scheduled treatment be affected?
The average waiting times you were informed of at assessment will now have changed, and unfortunately are likely to continue changing.
We offer a range of treatment interventions and modalities. Therefore this will be considered on a case by case basis. However, the majority of our treatments can be delivered over the telephone and some can even be delivered entirely online by using an evidence based computerised cognitive behavioural therapy package with guided support.
If you are already engaging with our service and are either waiting or currently accessing treatment, we will communicate with you regarding your options.
4) What can I do whilst I am waiting for support?
As our waiting times are likely to increase, we have considered how we may be able to offer further support whilst waiting. We would like to offer all of our client’s unguided access to ‘My Turning Point’. This is a Computerised Cognitive Behavioural Therapy package. We will be able to offer you a bespoke treatment module based on your individual difficulties. You will have access to the materials 24/7 for 12 months and there is a free downloadable app. The package is cross platform compatible and therefore accessible on any browser or device.
Managing your wellbeing
COVID-19 is understandably generating a lot of stress and worry which can have a detrimental impact on our mental wellbeing.
These are our top tips for managing your health and wellbeing at this time:
• Restrict the frequency of checking news sites that cause you to feel anxious or depressed. Look only at trusted sources and limit this in terms of the length of time and frequency of researching (e.g. 10 minute twice per day).
• Seek information to take practical steps to support yourself and your loved ones.
• Protect yourself whilst also being supportive towards others.
• Stay connected and maintain your networks even when self-isolating – by video calling, telephone, emailing, texting.
• Try to maintain structure and routine to your day by getting up, washed and dressed. If you are working from home make sure you take regular breaks away from your desk and still engage will colleagues via phone and messaging where possible.
• Be active – this may be difficult for people who are self-isolating but think about exercises you can do around the house to look after your body as well as your mind. Housework counts!
• It’s important to continue engaging with activities that you find relaxing and enjoyable.
For your mental wellbeing
For up to date and accurate information about COVID-19
Take care and thank you for your patience and understanding.
Turning Point Wakefield Talking Therapies Team