What will happen once I have sign posted someone to your service?

Clients who telephone or drop in to refer are offered a 40 minute screening appointment at the time that they first contact us. If we do not have a clinician available or the individual cannot do it at that time, we will book in a screening appointment within the next 48 hours.

For those who email referrals, we aim to contact them back to discuss the referral and book in a screening with 48 hours.

If we think the referral is appropriate we will book the client in for a ‘screening assessment’ . If we think a different service would be more suitable for your needs, we will contact them to discuss this and to help them with the next steps.


This screening assessment takes place with a clinician, and normally takes about 30-40 minutes. This can take place over the telephone or at our office in Wakefield Centre and can be any time between 8.00am and 8.00pm Monday to Friday or Saturday 9.00am to 1.00pm, depending on what is easiest for the client.

If clients are aware of the treatment option they want, for example a workshop, we can complete a mini-screening, which can be completed in 20 minutes simply to process their request.

The purpose of this appointment is to make sure that we are the right service and to help decide which of our many treatment options will be best. If we think we may not be the best people to help, we can help recommend or refer to a more appropriate service.

First steps

All clients are offered a form of treatment which can start immediately following their assessment, often within days. This is tailored to match the individuals needs and requirements, and may involve attending specially selected workshops or being sent bibliotherapy and self help materials or setting them up with online CBT.

Many clients find that this intervention, along with support calls from our PWPs is just enough to help them through their difficulties. However if they feel they require further support, they can book onto groups, workshops or wait for one to one treatment.

Treatment options

See how we help

Waiting for one to one

Whilst clients are waiting for one to one treatment, we contact them on a regular basis to offer supportive phone calls or emails to check how they are doing and see if there is anything else we can do whilst they are waiting. For example we might offer workshops, or to send self help material whilst they are waiting.