How can I get support?
You can access the free support from our service via telephone, face to face or online
Contact us for an assessment
- By completing our quick and easy online referral form
- By telephone
- Face-to-face at one of our talking shops
An assessment will normally take about 40 minutes, which allows us to discuss and understand what you would like help with and discuss the right course of treatment.
We are a primary care service and therefore not able to deal with crisis situations. If you need to speak to someone urgently please contact your local Accident and Emergency Department or GP.
See the emergency help page for more information.
To refer yourself online please use our quick and easy Self Referral Form.
Once we have received your completed form we will email you to give you the option of completing your assessment yourself online. If you chose to complete an online assessment, we will give you a short call back to review your answers and discuss treatment options.
If you do not want to do your assessment this way, we can book you for a full telephone or face to face assessment.
Contact us on 01924 234 860 any time between 8.00am and 8.00pm Monday to Friday, 9.00am and 4.00pm on Saturday, 10.00am and 4.30pm on Sunday. Please note for our last assessments on the day will start 1 hours before closing time.
Drop into one of our ‘Talking Shops’ any time between:
8.00am and 8.00pm Monday to Friday
9.00am and 4.00pm Saturday
10.00am and 4.30pm Sunday (wakefield only)
Our talking shops are informal venues where you can pop down to find out more about us, engage in online treatment modules, take away self help materials, sign up to groups or workshops or attend an assessment. We also deliver our one to one treatments from here.
Carers and loved ones are also able to access support from our shops.
Wakefield Town Centre
(The Wakefield shop is located opposite the bottom entrance of The Ridings Shopping Centre, next to Fulton’s Foods. There is a bus stop outside, and Pay and Display parking close by in the Ridings or outside Wilkinsons)
Castleford Town Centre
133 Carlton Street
(Our Castleford shop is Between Admiral Casino Amusements & Adams Discounts. 300 metres from the bus station, Carlton Lanes and 50 metres across the road from Wilcos)
What will happen once I have referred myself?
The details of everyone who refers to our service are stored on our confidential database, which shares anonymous statistical data with the department of health. for full information about our data sharing and storage please see our policies and procedures.
If we have a clinician available, and you are free to complete a 40 minute assessment, we will complete the screening when you first contact us, over the phone or face to face. However if this is not possible, we will offer you an alternative time within the next 48 hours. If at any point during your first contact and assessment we think a different service would be more suitable for your needs, we will discuss this and to help you with the next steps.
You can also complete an online self assessment. If you complete the online self referral form and leave us your email address, we will send you the form to complete in the comfort of your own home. A Clinician will then call you to discuss this and arrange next steps for treatment.
The purpose of this appointment is to make sure that we are the right service for you and to help decide which of our many treatment options will be best for you. If we think we may not be the best people to help you, we can help recommend or refer to a more appropriate service.
We will complete a questionnaire with you to help you further assess your difficulties and monitor any change. You can find out more about why we complete these here or have a look at the QUESTIONNAIRES.
This questionnaire is completed at every appointment with us. For further details about why collecting this data is important please see the data collection section of this website in our policies and procedures.
At the end of this appointment, if we feel our service is the right one to help you, we will discuss a treatment plan with you and book you in to start your journey straight away.